Families often need to communicate with various staff members – teachers, support staff, administrators, and/or school district-level staff.
- As a general guideline, communication should remain as close to the ‘source’ as possible. For example, if the topic pertains to something within the classroom, speak to the classroom teacher.
- Social media is not an effective tool for solving concerns or challenges.
- Proactive and productive parent-school relationships positively influence student success and well-being.
Prepare for Meetings
- To prepare to discuss your concern, make notes on what you would like to address.
- The BC Confederation of Parent Advisory Councils has created a helpful sheet to prepare for conversations so that they remain productive.
Collaborate respectfully
- At the meeting, respectfully speak about your concern and collaborate with who you are meeting with to explore options for how best to deal with the concern.
- Even at times when conversations are uncomfortable, it is still most productive to speak with the staff member directly involved.
- This process will help lead to a solution efficiently. Throughout the process, every effort will be made to ensure confidentiality.
- If you need assistance or have questions about resolving concerns, please contact the Office of the Superintendent by phone at 250-474-9807 or email.
Steps to Resolve a Concern
Communication is most effective at the school level. Give each of the steps a chance to correct or address the concern or challenge before you proceed to the next step.
For concerns related to the district transportation service, please contact our Transportation Department by email or by calling 250-474-9845. If you have a behaviour concern involving a student on a bus, please reach out to your child’s school principal or vice-principal for assistance.
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