Resolving Concerns

Families often need to communicate with various staff members – teachers, support staff, administrators, and/or school district-level staff.

  • As a general guideline, communication should remain as close to the ‘source’ as possible. For example, if the topic pertains to something within the classroom, speak to the classroom teacher.
  • Social media is not an effective tool for solving concerns or challenges.
  • Proactive and productive parent-school relationships positively influence student success and well-being.

Prepare for Meetings

  • To prepare to discuss your concern, make notes on what you would like to address.
  • The BC Confederation of Parent Advisory Councils has created a helpful sheet to prepare for conversations so that they remain productive.

Collaborate respectfully

  • At the meeting, respectfully speak about your concern and collaborate with who you are meeting with to explore options for how best to deal with the concern. 
  • Even at times when conversations are uncomfortable, it is still most productive to speak with the staff member directly involved.
  • This process will help lead to a solution efficiently. Throughout the process, every effort will be made to ensure confidentiality. 
  • If you need assistance or have questions about resolving concerns, please contact the Office of the Superintendent by phone at 250-474-9807 or email.

Steps to Resolve a Concern

Communication is most effective at the school level. Give each of the steps a chance to correct or address the concern or challenge before you proceed to the next step. 

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