Before contacting us, please review the resources below to help resolve common login issues.
Getting Started
- Family Portal Instructions
- MyEd Log In Tips
- Video tutorial to support accessing the MyEdBC Family Portal
Forgot Your Password?
If you have forgotten your MyEdBC Parent Portal password, select "I forgot my password" on the login screen. A temporary password will be sent to the email address associated with your account.
Important: When logging in for the first time or after resetting your password, please use a laptop or desktop computer. Do not use a cell phone, iPad, or tablet for the initial login. Once your account has been successfully set up, you can access the MyEdBC Family Portal from a mobile device.
First-Time Login
If you have never logged in to the MyEdBC Parent Portal before, your account will have been created with a temporary password. You can look up your temporary password on our SD62 Parent Portal, which can be accessed by verifying the e-mail address we have on file for you.
You can view a one page instruction sheet to learn how to use the SD62 Parent Portal to look up your temporary MyEdBC Parent Portal password.
Still Need Help?
If you have completed the troubleshooting steps above and are still unable to access your account, please email info@sd62.bc.ca for assistance.
Please note that response times may be longer than usual as our IT Department is focused on priority projects in preparation for the upcoming school year while also accommodating scheduled staff vacations. We appreciate your patience and understanding.